I was very unhappy with the outward journey to the UK on 29/12 15:40. Our UK based sofa experts are ready to take your call now. Can highly recommend. DFDS customer care. Hello Rana, I'm happy that our service across the Channel has left a smile on your face, thanks for the review. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. Find the travel option that best suits you. ?Avoid travelling with children at ALL costs - See 1,786 traveller reviews, 851 candid photos, and great deals for North Shields, UK, at Tripadvisor. I had a ferry booked with DFDS through Aferry. S. Kaleem 1 review. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. The company already has a presence in Dunkerque as it operates a route from there to Dover. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. Overall we have good experience booking with DFDS. But the first is an absolute scam, No where did it say cancel and get a redemption. Overall we have good experience booking with DFDS. Can I return goods . I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. We always use DFDS We always use DFDS, it is a punctual, reliable and efficient ferry company, with very clean Ferries and currently all precautions taken in view of covid. I needed to change the date and just could not get hold of Aferry. What do you expect DFDS Seaways Customer Reviews "Premium lounge only way to go " Perfect trip no delays got onto an earlier ferry on our return and a perfect service in the premium lounge, very good value Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. All service with DFDS I … Lunch has become more expensive, with long boarding and disembarking cars. I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. Very good service. Swift efficient service. Save job. GB. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. All rights reserved. The sailing was an 10 :00am trip and the only meal finished serving by 11:30. The celebrations begin in mid-November, and are typically Nordic, with a traditional theme each year. Newton Aycliffe, GB. One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. So I did not cancel. A huge area in the centre of Tivoli (approximately 1200 square metres!) DFDS customer service will be happy to help you regarding any queries or concerns. Good service overall. DFDS Customer Care Advertisement. Jennifer Holliday. Food vouchers. I have a concern with my furniture . DFDS: WHAT CUSTOMER SERVICE?? I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. Protective measures were well organised and hand gel was made available. The trip both ways was comfortable and… The trip both ways was … Commercial, Operational and Administrative tasks. Share. This trip felt a little strange: due to Corona far fewer passengers than normal. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Minimal waiting time. Customer Service Advisor DFDS Southam, England, United Kingdom 2 minutes ago Be among the first 25 applicants. volumes, department profit and loss). Hygiene standards good. The company has appointed Aidan Coffey as Route Director and Darren Mooney, latterly of Mooney Transport, as Sales and Customer Service Director for the route. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. Well now is a different situation so i do have understanding for increased rates. - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Problems with online booking, but friendly customer service. I recommend it to other to try it. Fresh hot food ( not warm) with wide variety and extra fast arrival. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? I also noticed that the rooms table was dirty from last customer. Customer Service. Save this job with your existing LinkedIn profile, or create a new one. 1. Again the front desk said they would take actions. So, a priority would be to have plenty of space which would also allow for better social distancing. I feel the need to leave a new review based on my most recent experience. Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. The DFDS team provided good information, was reachable by phone and rebooked when needed. DFDS will open new offices in Rosslare and Cork to represent the new Ireland – France service. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Very friendly and helpful service. I asked about a new room and at last we got a new room. Within a very short term they changed the booking for me and all is well. Good service overall. Two hours later we got back to the room - nothing done. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. ... Service is good that's the reason i chose mostly DFDS. The clocks going back a couple of weeks ago marked the end of our ORCA season onboard KING SEAWAYS, and what a season it was!With a record number of identified species in one season, Wildlife Officers and passengers onboard spotted a range of marine wildlife from our viewing deck, including white beaked dolphins, porpoises and Minke whales. Can highly recommend. Open 24 hours a day. Just fantastic..;) Useful. DFDS Customer Care Peter James Shaw 12 reviews. Manchester. Hygiene standards good. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. Food vouchers. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Travelling thru the new year period shows that dfds treats you as lump of freight Late ferries , no apologies , no information and no wonder these guys are ordinary at best Also damaged my car during the transit due to rough seas - just asked to park like normal duck pond crossing ! They don't have a phone number or email to contact them and there was a problem with their system. Safety is paramount to all of our passengers therefore searches are an important aspect to our service. Valsy 2 reviews. Share. My second review of DFDS which will be more glowing than the first. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. Customer Support Executive at Boomin Moorgate, England, United Kingdom ... Business Operations Support at DFDS Waltham. Kind regards, Jonathan DFDS Customer Care MH 2 reviews. © 2021 Trustpilot A/S. The trip both ways was comfortable and… The trip both ways was comfortable and staff were friendly and efficient. Food vouchers. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. The cheapest way to get from Bordeaux to Moorgate Station costs only £44, and the quickest way takes just 4 hours. So I did not cancel. )Bought the most expensive cabin (Commodore deluxe). So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. I decided to contact DFDS direct and they were marvelous. Very punctual. Useful. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. very poor customer experience. ( Why should we need to ask for this ? Room below cleaning standard. Excellent service, friendly polite staff who greeted us on board. All service with DFDS I have found to be higher than P andO. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. Continue. Only the latest review will count in the company's TrustScore. -- Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger Executive at Boomin Moorgate, England, Kingdom. 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